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Customer news

Recent customer service announcements are listed here.  

If you have any questions please contact the Customer Helpline at or on 020 7440 0299.


Globus submissions integrated with BBFC extranet


Dear BBFC Home Entertainment Customer,We are pleased to announce we are improving the way content is submitted to us via Globus. From Monday 10 April, you may upload home entertainment content to Globus directly via the BBFC extranet. The benefits include an easier user experience and access to...

Single Sign-On for BBFC Extranet Users


Single Sign-On (SSO) is a newly improved, streamlined process that allows you to log into multiple services, such as the BBFC extranet and your Globus personal account, with a single set of login details (much like Facebook, Google and Twitter). This is a key step towards our integration of the...

BBFC Tariff Changes effective from 1 January 2017


I am writing to let you know that we will increase our fees from 1 January 2017.The fee increase model we use for our statutory work (theatrical films under the Licensing Act 2003 and videos under the Video Recordings Act 1984) is Retail Price Index (RPI) minus 1%. In September 2016, the Office...

Pre-Booking Express – More Home Ent. Slots Available from Monday 14 November 2016


Enhancements to the Existing PBE ServiceDuring the trial period, we will offer an extra 180 minutes of PBE in each afternoon viewing session, providing more PBE slots for you to book. This expanded service will follow the same process, deadlines and fees as current PBE.

Website Maintenance: Sunday 10 April


The BBFC and CBBFC websites and the Customer Extranet may be unavailable for up to two hours from 6pm on Sunday 10 April.

Deregulation of Cinema Advertising


I should like to inform you of changes to the regulation of cinema advertising.From 31 March 2016, the BBFC will delegate to the Cinema Advertising Association (CAA) the regulation of all cinema advertisements in the UK.

Reclassification of Films Being Re-Released in UK Cinemas


If we have previously classified a film for theatrical release and you now wish to re-release it theatrically with a BBFC certificate and black card, you may need to submit it to us for a new classification. This document explains what you need to do.

4DX Exhibition of Theatrical Films


The Film Distributors’ Association recently asked us whether we would have to classify a 4DX exhibition of a film separately from, and in addition to, the regular 2D version of the film.Having taken legal advice and carried out a test screening in the 4DX cinema in Milton Keynes, we have concluded...

BBFC Tariff Changes effective from 1 January 2015


Having consulted the DCMS, we will be raising our fees for the first time in seven years on 1 January 2015.  We have not increased our fees since 2007. This is equivalent to a 19% reduction in real terms in the cost of BBFC services over that period.

Additional Service Changes from 1 January 2015


On 1 January 2015 we are adjusting several of our charges that could alter how you choose to schedule and deliver content for viewing. These changes could affect the price you pay for our services when amending or withdrawing your bookings. The following information covers any works submitted, or...