Recent customer service announcements are listed here.  

If you have any questions please contact the Customer Helpline at or on 020 7440 0299.

How we can support your streaming and VOD releases during coronavirus

We know that coronavirus is currently posing challenges for many content distribution models, especially with regard to theatrical and packaged media releases.

New Zealand takes steps to bring consistency to age ratings on streaming services

We welcome the steps being taken in New Zealand so that families there will benefit from clear and consistent ratings across platforms.

Published 13th September 2019

BBFC Tariff Changes effective from 1 January 2019

In line with our commitment to setting fees at RPI -1% based on the September RPI figure from the Office for National Statistics, given that the September 2018 RPI figure was 3.3%, our fees will rise by 2.3% in January 2019.

Published 3rd December 2018

BBFC Tariff Changes effective from 1 January 2018

BBFC fees will increase from 1 January 2018.

Published 22nd November 2017

BBFC launches Premium PBE for theatrical trailers

We are pleased to announce the launch of our Premium Pre-Booking Express (Premium PBE) service for theatrical trailers.

Published 16th October 2017

BBFC introduces discount for pre-school video content

Following discussion with BASE and its members, we are pleased to announce a new 30% discount for children's pre-school content submitted for classification under the Video Recordings Act. The discount comes into effect on Monday 16 October 2017.

Published 16th October 2017