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Customer news

Recent customer service announcements are listed here.  

If you have any questions please contact the Customer Helpline at or on 020 7440 0299.


Changes to video exemption criteria to protect children under the VRA


Accordingly, we updated the information on our website to reflect the changes to the exemption criteria. Now that a few weeks have gone by since the law changed, we just wanted to write to you to remind you to take a look at this information, to see if it applies to any of the video works you are...

Extranet System Maintenance


The website and Globus file delivery mechanism will still be accessible for use and the BBFC extranet will be available once again for use on Monday 16th June 2014 at 9am. 

IMAX Classifications


You will need to obtain an age rating for your IMAX work when one or more of the following is applicable:

BBFC to start accepting Video Recordings Act submissions by digital file delivery


Digital file delivery for VRA is part of our drive to make submitting works for BBFC classification faster and easier for the industry.Submissions will continue to be handled by the extranet, but we have chosen Globus Online to allow quick, secure uploads of your content. Globus can be used at no...

BBFC Extranet Maintenance


From 17:30 on Friday the 6th of September 2013 the BBFC extranet will be unavailable due to essential maintenance.The service will be available once more from 9:00 on Monday the 9th September 2013.We apologise for any inconvenience caused.

Improvements to the online theatrical booking calendar


Following recent customer feedback the online theatrical booking calendar has been improved to allow a more efficient and accurate customer experience.ImprovementsCustomer feedback has indicated that the online booking calendar would show availability for a certain day, but would not accept their...

BBFC Extranet Enhancement


I am pleased to announce that there will be several enhancements made to the BBFC extranet that will go live on Monday 1st October.

Introducing Single Asset Classification (SAC)


Following a successful trial with 5 industry partners, I am pleased to announce the introduction of a new process for submitting works to the BBFC called Single Asset Classification (SAC). SAC will go live on Monday 1st October 2012. The SAC process provides new functionality for video submissions...

Classification of video games


 The BBFC will continue to classify all games featuring strong pornographic (R18 level) content and ancillary games attached to a wider, primarily linear submission.

Packaging service announcement: Packaging submissions to go digital-only


In response to customer feedback, the BBFC introduced online submissions for VPRC (packaging) works in January. Using the extranet, the service allows you to create an online packaging submission form and to upload a PDF copy of the sleeve for approval.This has several benefits: