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Customer news

Recent customer service announcements are listed here.  

If you have any questions please contact the Customer Helpline at helpline@bbfc.co.uk or on 020 7440 0299.

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How we can support your streaming and VOD releases during coronavirus

30/03/2020

To help you assess your options, we have put together this quick guide to getting the right BBFC age rating for your online releases:

BBFC Online Services planned maintenance

06/12/2019

The BBFC Online Services will be unavailable from Saturday 7 December at 8am unttil Sunday 8 December 2019 at 8pm, due to essential maintenance work. This means both the Extranet and Globus upload services to the BBFC will be unavailable. Apologies for any inconvenience this may cause. 

BBFC Online Services planned maintenance

12/11/2019

The BBFC Online Services will be unavailable from Saturday 16 November at 8am unttil Sunday 17 November 2019 at 8pm, due to essential maintenance work. This means both the extranet and Globus upload services to the BBFC will be unavailable, Apologies for any inconvenience this may cause. 

New Zealand takes steps to bring consistency to age ratings on streaming services

13/09/2019

We welcome the steps being taken in New Zealand so that families there will benefit from clear and consistent ratings across platforms.

BBFC Tariff Changes effective from 1 January 2019

03/12/2018

We would like to let you know that BBFC fees will increase from 1 January 2019.In line with our commitment to setting fees at RPI -1% based on the September RPI figure from the Office for National Statistics, given that the September 2018 RPI figure was 3.3%, our fees will rise by 2.3% in January...

BBFC web services planned maintenance

04/10/2018

To ensure we are providing the best possible service to our customers we will be undertaking scheduled maintenance of work on the following BBFC web servicesBBFC ExtranetGlobus uploadsTheatrical uploadsTo minimise disruption, the work will take place from 00:00 GMT Saturday to 08:00 Monday on the...

BBFC Tariff Changes effective from 1 January 2018

22/11/2017

BBFC Tariff Changes effective from 1 January 2018BBFC fees will increase from 1 January 2018.In 2015, having frozen fees for the previous seven years, and following consultation with the DCMS and industry, we introduced an annual fee formula of RPI minus 1% to ensure our long term income was on a...

BBFC introduces discount for pre-school video content

16/10/2017

Following discussion with BASE and its members, we are pleased to announce a new 30% discount for children's pre-school content submitted for classification under the Video Recordings Act. The discount comes into effect on Monday 16 October 2017.

BBFC launches Premium PBE for theatrical trailers

16/10/2017

We are pleased to announce the launch of our Premium Pre-Booking Express (Premium PBE) service for theatrical trailers. Premium PBE allows you to book a theatrical trailer classification as late as 5pm on the day before you would like us to view it. This new service goes live today.

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