British Board of Film Classification

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Customer news

Recent customer service announcements are listed here.  

If you have any questions please contact the Customer Helpline at or on 020 7440 0299.


BBFC Introducing Pre-booking Express Service - 24 Hour Turnaround


I am pleased to announce a new service to our video customers. Pre-Booking Express (PBE) is a fast-track classification system for video submissions which goes live on Tuesday 4 May 2010. It enables you to get a category decision within 24 hours of delivering the submission to us.

BBFC new, improved consumer advice process


I am writing to you with news of an improved service for the issuing of BBFC consumer advice (CA). As I'm sure you are aware, the BBFC provides CA for every theatrical feature, video feature and video game which receives a classification.

Update: Submission of theatrical works


I am emailing you with clarification as to how best to submit works to us for a theatrical certificate. We are anxious to help you avoid unnecessary delays to the processing of your work or incurring cancellation fees for submissions that fail to turn up on time. Our website contains...

Seamless branching update


In light of experience over the past months, we have reviewed the requirements relating to the submission of works containing the facility for 'seamless branching' and have concluded that a slight relaxation is possible..

BBFC To Accept Digital Film Trailer Submissions By Download


On October 28th 2008 I issued a mailshot clarifying how film works should be submitted to the BBFC. Following feedback from the industry, I am pleased to inform our film customers of a further submission route available for digital film trailers only.

Clarification of Film Submission Formats to BBFC


On 24 September we informed the Board's film customers that we can accept digital submissions; this now extends to digital 3D also. BBFC policy has always been that we view features and trailers in their final form in the format for public exhibition. Having relaxed this policy during the period...

BBFC To Supply Electronic Black Cards For Film Works


In response to customer demand; from 13th October 2008, the BBFC will provide the film 'black card' electronically. Customers will benefit from increased efficiency as the image will be available almost instantly following category approval. Additionally, with the image being emailed, your...

BBFC Announces New Digital Cinema Facility


In response to growing industry demand, the BBFC is very pleased to announce that from the 1st August 2008 we will accept digital film submissions. Additionally, in the next couple of months, we aim to have 3D capability. Below are a number of questions and answers that should help guide the Board...

Update to BBFC major service improvements


The Board recently contacted its customers with details of various major service improvements, which were brought in alongside the newly designed DVD submission form for video features and trailers. In order to ensure that your work is being processed as you intend, the Board will place a...

New flexibility regarding previously classified video works


Following fresh legal advice and consultation with the Department for Culture, Media and Sport, the BBFC is happy to be able to introduce new flexibility with regard to previously classified video works. In the past, any new video submission which was identical to a previously classified video...